Annoushka has a zero tolerance policy towards conflict diamonds and is passionate about ensuring that her business is based on fair and transparent trading.
A keen globetrotter, Annoushka collects her gemstones on her travels around the world, sourcing rare and unusual stones of exceptional quality and character. When she buys a particular set of gemstones, she has often been to the mines and personally met with the people with whom she is trading. Having been working in the industry for over 25 years, she has forged many personal relationships with the stone dealers based on fair dealing and mutual trust. Both Annoushka and her stone dealers adhere to and enforce the standards established by the Kimberley Process.
In sourcing our diamonds, we try to go beyond the measures imposed by the United Nations Kimberley Process, we try to determine where each stone was cut, polished and set so we can ensure that all the people involved in the making of our jewellery were given a fair deal. If one of our suppliers was ever found to be in violation of that process, we would immediately cut ties with them.
We believe that jewellery should last a lifetime. This is reflected in the timelessness of our design, the integrity of our materials and the quality of our craftsmanship. Annoushka guarantees that all our jewellery will be free from manufacturing defects for the life of the jewellery. If you believe your piece has a manufacturing defect; we invite you to return it to us for inspection at our workshop. If we determine your purchase is suffering from a manufacturing defect, we’ll repair the jewellery or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, give a refund equal to the selling price of the original piece.
If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if we can repair the piece and the cost.
Please note that with handmade pieces slight irregularities and variations in craftsmanship or natural characteristics are to be expected. Inclusions, visible or otherwise, in coloured gemstones are individual to each piece. These characteristics are considered as part of the character of the gemstone and shouldn’t be considered a defect.
Complimentary Cleaning and Inspection Services 1/6 Diamond Rings
We recommend diamond rings are checked and cleaned annually or sooner if they suffer any trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Annoushka customers on their Annoushka rings. We simply ask that you cover the cost of shipping back to us, and we’ll pay for return shipping. Repairs to your ring mounting can also be done at this time at our standard cost.
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Conditions and Exclusions
To take advantage of our Manufacturer Warranty and complimentary services please ensure that you are a registered customer. These services and warranty are available only to the person who purchased the jewellery from Annoushka and have registered their details against the purchase.
You will appreciate that any maintenance or alterations performed by someone other than Annoushka will void your Manufacturer Warranty.
Fine jewellery is just as susceptible to normal wear and tear or damage as the rest of us. This is particularly true for rings since hands are regularly subjected to considerable hard wear as we go about our daily lives. We cannot provide warranties for damage due to normal wear, product loss or loss of stones. Damage or loss that results from failure to carry out repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewellery issues that are not covered by our warranty:
- Dents, knicks and scratches do happen and with wear are inevitable and are not considered a defect.
- Discolouration due to exposure to chemicals/rings that have been damaged or misshapen as a result of rigorous activities, such as weightlifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of precious stones.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn-out prongs(s) which could allow a stone to fall out or be lost due to normal wear or other damage.
- Lost stones or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
- Generally accidental damage such as when a chain breaks because it becomes caught on something, such as clothing, or is pulled perhaps by a child. Jewellery is not designed to be indestructible.
Jewellery that has special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.
While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided with your order.
Anything abrasive making contact with the ring will affect the finish. For example, workshops sometimes even use scouring pads to create a matt finish—that is how easy it is to alter a ring’s appearance!
While it’s possible to have a ring returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.