Due to Covid-19 and the new lockdown measures across the UK, we have extended our returns policy. If you are not completely happy with your purchase from Annoushka.com, we would like to offer you an exchange or a full refund. If you have purchased online we are currently offering an extended returns period of 35 days to return your item. If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer services prior to making your purchase. Pieces must be returned unworn and in the original packaging. Please include your order number with your return. Please read below for instructions on how to return.
Please note international returns can take up to 28 days to get back to us. If you have not received confirmation of your return after this time please do not hesitate to get in touch with our customer services team.
The Annoushka.com returns department is only able to accept returns for items bought online.
Unfortunately, we are unable to accept returns on special orders or engraved pieces. In the unlikely event that there is a fault with your jewellery, please get in touch with customer services.
*Please be patient with us during this time, we are working as a smaller team and therefore do not have as many hands on deck. Deliveries and returns may be subject to delays and unfortunately, this is out of our hands. Should you be concerned at the length of time your delivery/return is taking, please do not hesitate to get in touch with customer services. We will try our best to ensure speedy delivery and returns during this period and appreciate your support during this time.*