Sales Consultant (Full time, Liberty, London)
Sales Consultant (Full time, Liberty, London)
Location: Liberty, London
Reporting to: Boutique Manager
Reference: Liberty Sales Consultant Vacancy
About Annoushka
Annoushka Ducas MBE is one of the country’s leading fine jewellery designers who since
2009 has founded and run her
eponymous jewellery company –Annoushka. Passionate about jewels and colour, her jewellery embodies an expression of
personal identity for the wearer, all in 18ct Gold.
Annoushka is now looking to expand her retail team. With a strong growth strategy in
place, this is an exciting time to
join us!
Personal Attributes We Value:
Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy,
Responsible, Knowledgeable, Flexible,
Enterprising and Inclusive.
The Opportunity
Annoushka is looking to recruit a passionate full-time Sales Consultant to lead the way
in sales, developing client
relationships, and provide outstanding customer service. The focus of this role is on sales.
What you will do
- Provide excellent levels of customer care, surpassing
expectations at every opportunity.
- Lead in sales performance, exceedingsales and KPI
targets, using EMBRACE to deliver the highest brand standards.
- Educate clients on proper jewellery care, so the
treasure can be enjoyed for generations to come.
- Identify customer needs, pre-empting and answering
all related queries.
- Liaise with customers to keep them fully
informed.
- Resolve customer enquiries and complaints promptly
and efficiently.
- Investigate problems, develop and propose
appropriate solutions
- Provide feedback to the merchandising, design, and
marketing teams.
- Provide enhanced till accountability.
- Follow Company procedures and processes to maintain
security.
- Adhere to the brand standards in relation to visual
merchandising.
- Encourage client loyalty through data capture and
excellent service.
- Act as keyholder.
- Support the store’s Leadership team in the running
and growth of the store.
- Act as a sales coach, and a buddy to new
starters.
What you will bring
Sales
- Strong sales flare; evi dence of exceeding goals and
targets, parti cularly in luxury/fine/high jewellery.
- Excellent client service and sales delivered through
omnichannel retail.
- Proactivity, pre-empting client needs.
- Full engagement with social media.
Team Work
- True team player spirit –keen to share the credit
with the team.
- Experience inleading, motivatingand traininga
team.
- Successfully manage multiple demands and competing
priorities.
- Excellent communication skills and excellent use of
English.
Additionally
- Present a love and appreciation for aesthetics and
style.
- Understand and represent the brand
attributes.
- Enthusiastic, self-confi dent and
self-motivated.
- Willing to accept new challenges and strive to
continually improve.
- Hunger to succeed
Selection Process
Send your CV and an application letter to
nicoletta@annoushka.com with the reference in the subject box.
In your application letter, please tell us what you think you can bring to a growing, ambitious retail business.
Face to Face Interview (in person)
In this, we will ask you to demonstrate your technical knowledge, and approach to sales and service. We will ask you
to
talk about your experience and seek to discover how that will relate to this role. We will ask you to tell us why
you
think this role will be a great fit for you, and we will give you opportunity to ask us any questions about the
company
and the role.