Annoushka Delivery

Your Annoushka jewellery will be delivered fully insured by our trusted trackable couriers and arrive beautifully gift wrapped, packaged in a discreet plain black box. Please note, for London Same Day Delivery - orders will be packaged in our branded Annoushka gift bag. If you would like this to be unbranded, please notify customer services prior to placing your order.


 

LAST DATES FOR CHRISTMAS DELIVERY

In order to receive your Annoushka gifts in time for Christmas, please place your online orders by the following dates:

UK Same day delivery- by 2pm on 24th December

UK Next day delivery- by 2pm 23rd December

Europe- by 12pm 22nd December

US- by 12pm 23rd December

Rest of World- by 12pm 22nd December

UK

FREE SAME DAY DELIVERY TO LONDON OVER £1000

Free London* same day delivery service is available for orders over £1000

Orders must be placed before 2pm Monday to Friday for same day delivery.

Any eligible order placed after 2pm will arrive the next working day. If you have any queries, please contact customer services who will be delighted to help.

*Exceptions based on location in London. Please contact customerservices@annoushka.com for more information.

FREE NEXT DAY DELIVERY TO THE UK

UK orders are dispatched for next day delivery via Royal Mail Special Delivery (by 1pm) as selected at checkout. Any orders placed before 2pm Monday to Friday are guaranteed to arrive the next day. Any placed between 2pm Friday and 2pm Monday will arrive on Tuesday.

To request Special Delivery before 9am (UK only) please contact customer services with your order number.

INTERNATIONAL DELIVERY

All international orders are fully insured and are sent via a secure tracked service through FedEx. For delivery outside the EU, UK & US, HK, Canada and Australia, please checkout using our global site.

EUROPE

FedEx Priority: 24-48 hour service

For FedEx International Priority on orders under €500, a shipping charge of €30 will be applied. Free delivery with Orders over €500, shipping is free of charge.

US

FedEx Priority: 24-48 hour service

For FedEx International Priority on orders under $500 a shipping charge of $30 will be applied.

Orders over $500, shipping is free of charge.

REST OF WORLD

All international orders are fully insured and are sent via a secure tracked service through FedEx. For delivery outside the EU, UK & US, HK, Canada and Australia, please checkout using our global site.

We aim to dispatch all orders within one working day, all parcels are shipped via a secure tracked service. You will be notified by email as soon as your item has been dispatched and your Annoushka jewellery will arrive beautifully gift wrapped and packaged in a discreet plain black box.

Detailed delivery information is outlined above. If you have any queries, please contact customer services who will be delighted to help.

DUTIES AND TAXES

UK & EU - Orders are inclusive of VAT.

USA and ROW - Orders are exclusive of UK sales tax (VAT). Import Duties are applied at checkout such that orders will be shipped duty paid.

Please note that Annoushka Jewellery cannot be liable for any additional local sales taxes imposed.

COVID-19 UPDATE- EXTENDED RETURNS & DELAYS

Due to Covid-19 and the new lockdown measures across the UK, we have extended our returns policy. If you are not completely happy with your purchase from Annoushka.com, we would like to offer you an exchange or a full refund. If you have purchased online between 1st November to 24th December, you have until the 31st January to return your item. If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer services prior to making your purchase. Pieces must be returned unworn and in the original packaging. Please include your order number with your return. Please read below for instructions on how to return.

The Annoushka.com returns department is only able to accept returns for items bought online.

Unfortunately, we are unable to accept returns on special orders or engraved pieces. In the unlikely event that there is a fault with your jewellery, please get in touch with customer services.

*Please be patient with us during this time, we are working as a smaller team and therefore do not have as many hands on deck. Deliveries and returns may be subject to delays and unfortunately this is out of our hands. Should you be concerned at the length of time your delivery/return is taking, please do not hesitate to get in touch with customer services. We will try our best to ensure speedy delivery and returns during this period and appreciate your support during this time.*

To return a piece bought in one or our stores or to read more on our returns policy, please read below.

Return a piece bought in one of our boutiques

Individual stores operate their own Terms and Conditions; as a result, if you bought your item in one of our concessions or boutiques, please contact the store directly, where the manager will be very happy to help.  Please view our boutiques page for contact details.

Countries liable for free returns

Annoushka offers free Global returns in partnership with ReBOUND, a leading technology platform that handles fuss free returns from start to finish.

Free returns are available for the following countries: Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, HK, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Poland, Romania, Slovenia, Slovakia, Spain, Sweden, USA, and the UK.

Unfortunately, we are unable to cover the cost of returns from countries that are not listed above.  If you’re returning from outside of these locations, a cost will be applied at your local rate and you will be solely responsible for the insurance and return postage of your return to us.  We advise that you use a trackable service and provide Customer Services with your return and tracking details.

How to return an online item

To proceed with an online return or exchange, please click on Your Order to fill in your order number and email before clicking on Check status. The information for your order will be listed on screen, from here please select Start Returns/Exchange and follow the instructions on the ReBOUND portal.

Before posting your piece back to us following the above instructions, please fill in the return/exchange reason code on the leaflet found inside your package and enclose this on return alongside any other relevant information.

Should you wish to return your item to us via an alternative shipping method or you are not liable for free returns, please return to:

Internet Returns Department

Annoushka Ltd

41 Cadogan Gardens

London

SW3 2TB

UK

We strongly recommend that you send your order back to us via a trackable service.

Annoushka cannot be held responsible for return insurance on designs over £10k and does not accept responsibility for pieces lost in transit.

For assistance with repatriating returns from outside the UK, or for any queries or further information on our returns/exchange policy, please contact customer services

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