DELIVERY AND RETURNS INFORMATION

 

Your Annoushka jewellery will be delivered fully insured by our trusted trackable couriers and arrive beautifully gift wrapped, packaged in a discrete plain black box.

UK

FREE SAME DAY DELIVERY TO LONDON OVER £500

Free London* same day delivery service is available for orders over £500/$500/€500

Orders must be placed before 2pm Monday to Friday for same day delivery.

Any eligible order placed after 2pm will arrive the next working day. If you have any queries, please contact customer services who will be delighted to help.

*Exceptions based on location in London. Please contact customerservices@annoushka.com for more information.

FREE NEXT DAY DELIVERY TO THE UK

UK orders are dispatched for next day delivery via Royal Mail Special Delivery (by 1pm) as selected at checkout. Any orders placed before 2pm Monday to Friday are guaranteed to arrive the next day. Any placed between 2pm Friday and 2pm Monday will arrive on Tuesday.

To request Special Delivery before 9am (UK only) please contact customer services with your order number.

INTERNATIONAL DELIVERY

All international orders are fully insured and are sent via a secure tracked service through FedEx. For delivery outside the EU, UK & US, HK, Canada and Australia, please checkout using our global site.

EUROPE

FedEx Priority: 24-48 hour service

For FedEx International Priority on orders under €500, a shipping charge of €30 will be applied. Free delivery with Orders over €500, shipping is free of charge.

US

FedEx Priority: 24-48 hour service

For FedEx International Priority on orders under $500 a shipping charge of $30 will be applied.

Orders over $500, shipping is free of charge.

REST OF WORLD

All international orders are fully insured and are sent via a secure tracked service through FedEx. For delivery outside the EU, UK & US, HK, Canada and Australia, please checkout using our global site.

We aim to dispatch all orders within one working day, all parcels are shipped via a secure tracked service. You will be notified by email as soon as your item has been dispatched and your Annoushka jewellery will arrive beautifully gift wrapped and packaged in a discrete plain black box.

Detailed delivery information is outlined above. If you have any queries, please contact customer services who will be delighted to help.

DUTIES AND TAXES

UK & EU - Orders are inclusive of VAT.

USA and ROW - Orders are exclusive of UK sales tax (VAT). Import Duties are applied at checkout such that orders will be shipped duty paid.

Please note that Annoushka Jewellery cannot be liable for any additional local sales taxes imposed.

RETURNS

Individual stores operate their own Terms and Conditions, as a result, the Annoushka.com returns department is only able to accept returns for items bought online.

If you bought your item in one of our concessions or boutiques, please contact the store directly, where the manager will be very happy to help. Should you wish to return your purchase from Annoushka.com, we offer a 28 day returns and exchange policy. Pieces must be returned unworn, in the original packaging, with security tags in place.

To read more on our returns policy, please view here.

Return a piece bought in one of our boutiques

Individual stores operate their own Terms and Conditions, as a result, the Annoushka.com returns department is only able to accept returns for items bought online. If you bought your item in one of our concessions or boutiques, please contact the store directly, where the manager will be very happy to help.

Exchange or return an item bought online

If you are not completely happy with your purchase from Annoushka.com, we would like to offer you an exchange or a full refund. Please return your item within 28 days of receiving your order. Pieces must be returned unworn, in the original packaging, with security tags in place. Please include your order number with your return.

Unfortunately we are unable to accept returns on special orders or engraved pieces. In the unlikely event that there is a fault with your jewellery, please get in touch with customer services.

Extended returns periods

If you purchased your piece between November 1st and December 31st, you have until 8th of January to return your item (or 28 days from the date of receipt – whichever is longer).  If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact customer services prior to making your purchase.

Address for returns

UK Orders

Annoushka offers free returns on all UK orders. To return an item, simply follow the instructions in the white envelope found in the same box as your order. Should you not receive this envelope and wish to return an item, simply contact customer services.

Non-UK orders

For non-UK orders, please return your item to:

Internet Returns Department

Annoushka Ltd

41 Cadogan Gardens

London

SW3 2TB

UK

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit.  For assistance with repatriating returns from outside the UK please contact customer services and we will assist you in every way possible.