Please note due to the Easter Holidays, customer services will not be operating between Friday 29th and April 1st. We will get back to you on April 2nd. We apologise for any inconvenience caused.
Track My Order
- Track your order HERE
- When delivering your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
- Your order status may take up to one hour to update after your order has been placed.
HK Delivery
- Orders are dispatched Monday –Friday, excluding UK public holidays.
- We endeavour to dispatch orders within 24 working hours.
- All orders placed after 2:30pm on Thursday will be shipped on Friday.
- All weekend orders will be processed on Monday.
- Free Shipping On Orders Over HK$5000
- DHL Express
Delivery expected within 48 Hours - subject to customs clearance - Duties and taxes will be applied at checkout.
Shipping to France, Portugal or Spain
- Fine jewellery is a restricted commodity when importing to France, Portugal and Spain from the UK. You will require a third-party Broker to clear your parcel. Annoushka cannot be held responsible for clearing parcels on your behalf.
- We recommend that you contact the local customs import teams who will be able to support in advising approved Broker services in instances where the courier cannot manage the clearance for you.
- Further information can be sourced via the links below:
https://shippingchannel.fedex.com/en-gb/customs-clearance/how-to-import-goods.html
https://www.douane.gouv.fr/fiche/regional-customs-information-centers-france
Harper Concierge Service
Annoushka has partnered with Harper to offer customers within Greater London a new,
exclusive and luxury
service. Now you can try before you buy at a guaranteed drop off time followed by a one-hour
appointment
slot, all from the comfort of home.
To book your Annoushka at Home service:
To book your Annoushka at Home service:
- Reach out to your chosen Annoushka store – share a brief of the product(s) you would like to try and let us know your availability, we will book the service for you
- Try products in the comfort of your own home with the assistance of a Harper Style Concierge – only keep what you would like to purchase
- Leave Returns to the Harper team – Your Style Concierge will take payment for what you keep and return the rest to the Annoushka store
