Annoushka Careers

Jewellery Service Specialist

Location:Sloane Square, London

Position Reports to: Cadogan Garden Boutique Manager



About Annoushka

AnnoushkaDucas MBE is one of the country’s leading fine jewellery designers who since 2009 has founded and run her eponymous jewellery company –Annoushka.

Annoushkais passionate about design and jewels. Her finely crafted jewellery is full of colour, detail and narrative, and is designed to play an integral part in the expression of personal identity for the wearer.

Annoushka’s Mission is to be a leading creative British jewellery designer, offering inspiring precious jewellery to be worn by unique women.



Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible and Enterprising, Inclusive.



Job Purpose

As our Jewellery Service Specialist, you will be required to take full ownership of customer and in house repairs and alterations. Building positive customer relationships is an essential part of this role. You will have experience at the bench, and also have the personality to engage positively with clients. Attention to detail is essential, along with good organizational skills.

You will be working as part of our sales team in our Cadogan Gardens boutique, and as such your role will also be a sales role.



Your 3 Key Result Areas

  • Building positive relationships with customers.
  • Processing repairs and alterations in line with our service standards.
  • Developing this area of the business into a profit centre.


Jewellery Repairs and Alterations.


  • Receive and assess repairs and alterations from our stores and web site.
  • Decide on the best course of action on how to process the items.
  • Manage the process from receipt to return ensuring time targets are met.
  • You will be store based, reporting to our Boutique manager, and will be required to serve our customers as one of the boutique team.
  • Excellent technical knowledge of designing, making & repairing jewellery.
  • Experience in communicating complex technical information to clients.

Sales

  • Strong sales flare; evidence of exceeding goals and targets.
  • Excellent client service and sales delivered through omnichannel retail.
  • Proactivity, pre-empting client needs.
  • Full engagement with social media.

Team Work

  • True team player spirit – keen to share the credit with the team.
  • Demonstrates the ability to lead, motivate and train a team.
  • Excellent communication skills both externally and at all levels within the company.


Additionally

  • A love and appreciation for aesthetics and style.
  • Understands and represents the brand attributes.
  • Enthusiastic, self-confident and self-motivated.
  • Willing to accept new challenges and strive to continually improve.
  • Hunger to succeed.


Qualifications Knowledge and Experience:

Degree or equivalent work experience preferred.

Influencing and communication skills.

Excellent technical knowledge of designing, making & repairing jewellery.

Experience in communicating complex technical information to clients.

Good understanding of the commercial production process.

Organized, with the ability to work under pressure to tight time lines.



Competencies and Personal Attributes:

  • Excellent communication skills both externally and within the company, both written and verbal.
  • Enthusiastic, self-confident and self-motivated.
  • Enjoys detail, accuracy and is analytical.
  • Willing to adapt and take on new challenges and driven to continually improve.
  • Always presents a professional image.
  • Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets.
  • Excellent computer skills.
  • Successfully able to handle multiple demands and competing priorities.
  • Ensure detailed records are kept.
  • Strongly self-managing, creates own measures of success.
  • Professionalism is maintained under all circumstances.
  • Works effectively and efficiently.


Selection Process

Send your CV and an application letter to rebecca@annoushka.com with the reference in the subject box. We expect a high number of applicants, so we will contact you to let you know if your application has been selected for consideration. In your covering letter please tell us what you think you can bring to a growing, ambitious retail business.



Face to Face Interview (via Zoom)

With our Boutique Manager, in which we will ask you to talk about your experience and seek to discover how that will relate to this role. We will ask you to tell us why you think this role will be a great fit for you, and we will give you opportunity to ask us any questions about the company and the role.

A second interview will take place for shortlisted candidates with our Regional Manager (face to face, socially distanced), in which we will ask you to demonstrate your technical knowledge, and approach to sales and service.



Please email CV and Covering letter to rebecca.sheldon@annoushka.com



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