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Servicing & Repairs
Our jewellery should be enjoyed for generations to come, so every piece is crafted with fine attention to detail.
For peace of mind, all our jewellery is covered by a one year warranty.
The warranty covers any fault in the craftsmanship of the jewellery, but not damage arising from misuse. Please see our Care and Storage Guide for advice on how to keep your jewellery as beautiful as the day it arrived.
If your jewellery is damaged at any point, we will be very happy to mend any repairable items. To ensure the best possible repair, we always try and send your piece back to the workshop where it was made. Therefore, please allow up to eight weeks for repair.
After the warranty period has expired, there may be a charge for servicing and repairs, but we do try and keep repair costs to a minimum. Charges for repair will be calculated once the craftsman has inspected your piece. You will then be asked to confirm that you’d like to go ahead with the repair.
We are unfortunately unable to repair pieces that have not been made by Annoushka – this exclusion also applies to Pascal jewellery.
If your jewellery is beginning to look a little tired, we will be very happy to bring it back to it’s former glory.
There may be a small charge for restoration or re-plating services. Any charges will be communicated to you prior to being incurred.
ARRANGING A SERVICE OR REPAIR
To arrange a repair or to have your jewellery serviced, please contact the boutique from which you bought your piece.
If you are an international customer, or if you bought your item online, please contact customer services directly with your servicing or repair enquiries, either by phone on +44 (0) 207 881 5829, or by email [email protected]