Ordering Information

We want you to enjoy shopping with Annoushka confident that your purchase is totally supported.

BUY WITH CONFIDENCE

We offer a generous returns policy, and all online purchases are covered by our 12 month warranty.

When you order online, your details are protected by a 3D secure checkout.

When you receive your item, you will also receive a valuation certificate by email for insurance purposes including the carat weight and value of your piece.


PAYMENTS AND CURRENCIES

We accept Visa, Visa Electron, Delta, Maestro, Mastercard, Solo and American Express. We also take payments via Paypal.

We strongly recommend that you use a card that is 3D secure enabled. If the purchase is not 3D secure we may contact you to verify the card details.

We reserve the right to refuse & cancel any transaction if we have any reason to believe it may be fraudulent or an attempted fraud.

To make a balance transfer, please contact customer services.

We accept payment in Pounds, Dollars or Euros.


UK & INTERNATIONAL SALES TAXES

If the delivery address of your item is within the EU, you will pay UK sales tax (VAT), currently set at 20%. VAT is incorporated into the prices shown on the website.

Non-EU orders are exclusive of VAT. 20% of the price will therefore be removed from your order at checkout.

For deliveries to the US duties will be calculated automatically according to the delivery address of your piece allowing your purchase to be delivered duty paid.

All deliveries outside the EU may be subject to additional local import duties and taxes. Please note that Annoushka Ltd cannot be liable for any local import duties and taxes.



PAYMENT CARD SECURITY

Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, particularly on high value international transactions.

A quick call to your card provider to verify your identity should resolve the issue.

In the meantime, if there’s anything we can do – such as put pieces aside for you – please contact us via customer services or livechat and we will be happy to help.

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