Ordering Information

We want you to enjoy shopping with Annoushka confident that your purchase is totally supported.


BUY WITH CONFIDENCE

We offer a generous returns policy, and all online purchases are covered by our 12 month warranty.

When you order online, your details are protected by a 3D secure checkout.

When you receive your item, you will also receive a valuation certificate by email for insurance purposes including the carat weight and value of your piece.


PAYMENT CARD SECURITY

Due to the valuable nature of our pieces, card providers may sometimes automatically decline transactions for your protection, particularly on high value international transactions.

A quick call to your card provider to verify your identity should resolve the issue.

In the meantime, if there’s anything we can do – such as put pieces aside for you – please us via customer services or livechat and we will be happy to help.


PAYMENTS AND CURRENCIES

We accept Visa, Visa Electron, Delta, Maestro, Mastercard, Solo and American Express. We also take payments via Paypal.

To make a balance transfer, please contact customer services.

We take payment in Pounds, Dollars or Euros.


UK & INTERNATIONAL SALES TAXES

If the delivery address of your item is within the EU, you will pay UK sales tax (VAT), currently set at 20%. VAT is incorporated into the prices shown on the website.

Non-EU orders are exclusive of VAT. 20% of the price will therefore be removed from your order at checkout.

For deliveries to the US duties will be added automatically according to the delivery address of your piece.

For more information please visit our Tax and Duties pages. If your country is not specified, we will remove the VAT and it will be your responsibility to pay local duties upon import.

All deliveries outside the EU may be subject to additional local import duties and taxes. Please note that Annoushka Ltd cannot be liable for any local import duties and taxes.


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