Annoushka Delivery
Your Annoushka jewellery will be delivered fully insured by our trusted trackable couriers and arrive beautifully gift wrapped, packaged in a discreet plain black box.
Track My Order
  • Track your order HERE
  • When delivering your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • Your order status may take up to one hour to update after your order has been placed.
Returns
Please CLICK HERE to start your returns process.

Engraved items are non-returnable and non-refundable.

  • To process your return you will require your order number and email address. Select “Start Returns/Exchange” and follow the instructions on the ReBound portal.
  • Orders must be returned for refund or exchange within 28 days.
  • Special Orders placed online have a 10 day cancellation policy. Special orders are non-returnable and non-refundable after this policy.
  • International returns require 28 days to reach us. Refunds will be processed once all goods have been received in an unused condition.


Countries liable for free Returns

Free returns are available for the following countries: Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, HK, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Poland, Romania, Slovenia, Slovakia, Spain, Sweden, USA, and the UK.

If you’re returning from outside of these locations, you will be solely responsible for the insurance and return postage of your return to us.

Returns Address

Should you wish to return your item to us via an alternative shipping method or you are not liable for free returns, please return to:

Internet Returns Department
Annoushka Ltd
41 Cadogan Gardens
London
SW3 2TB
UK

  • We strongly recommend that you send your order back to us via a trackable service.
  • Annoushka cannot be held responsible for return insurance on designs over £10k and does not accept responsibility for pieces lost in transit.


Receiving a Refund

  • Refunds will be credited to the original purchaser’s method of payment.
  • On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.
  • Please retain your delivery note until you have received your refund.


Return a piece bought in one of our boutiques

Individual stores operate their own Terms and Conditions; as a result, if you bought your item in one of our concessions or boutiques, please contact the store directly, where the manager will be very happy to help. Please view our boutiques' page for contact details.
Delivery
  • Orders are dispatched Monday –Friday, excluding UK public holidays.
  • We endeavor to dispatch orders within 24 working hours.
  • All weekend orders will be processed on Monday.


UK DELIVERY

  • DHL End of Day delivery
    FREE
  • DHL Next Day 12pm Delivery
    £10 for orders under £1000
  • Royal Mail Special 1pm Delivery
    £10 for orders under £1000


London Free Same Day Delivery

  • Free London same day delivery service is available for orders over £1000.
  • There is a £25 charge for orders under £1000.
  • Orders must be placed before 2pm Monday to Friday for same day delivery.


INTERNATIONAL DELIVERY

    Duties & Taxes will be included at checkout


  • DHL Express 48 Hours Delivery*
    €10 for orders under €1000
    $10 for orders under $1000
  • FedEx Priority 24-48 Hours Delivery*
    €15 for orders under €1000
    $15 for orders under $1000
  • * subject to customs clearance. Your courier will contact you directly with customs clearance updates via your tracking number which will be emailed to you.
    Annoushka cannot be held responsible for clearing parcels on your behalf.



Click & Collect

A Click & Collect service is available from our Cadogan Gardens boutique and South Molton Street boutique. Please select Click & Collect at checkout.

Shipping to France & Portugal
Harper Concierge Service
Annoushka has partnered with Harper to offer customers within Greater London a new, exclusive and luxury service. Now you can try before you buy at a guaranteed drop off time followed by a one-hour appointment slot, all from the comfort of home.

To book your Annoushka at Home service:

  • Reach out to your chosen Annoushka store – share a brief of the product(s) you would like to try and let us know your availability, we will book the service for you
  • Try products in the comfort of your own home with the assistance of a Harper Style Concierge – only keep what you would like to purchase
  • Leave Returns to the Harper team – Your Style Concierge will take payment for what you keep and return the rest to the Annoushka store


For any further queries, please Contact Us.